Embedded Files
Education
BSc in Computer Science, University of Calgary | Sep 2018 - June 2025
Work Experience
Technical Systems Analyst | Mar 2024 - Present
University of Calgary
Supporting intake and upkeep of complex hardware and software in educational, academic, and research spaces
Documenting and maintaining knowledge base articles for standard operating procedures, technical support models, and general processes
Developing custom dashboards in ServiceNow, utilizing the integrated Platform Analytics Workspace to generate real-time reports and key performance indicators
Leveraging SCCM, Active Directory and PowerShell to remotely configure devices and deploy software
Continued dedication to personable service while performing deskside duties
Student Technician, Faculty of Arts | Sep 2022 - Mar 2024
University of Calgary
Contributing extensive technical documentation spanning multiple fields
Establishing over 30 pages of training documents for deskside technicians
Recording navigation of advanced and general macOS features
Detailing setup and guides on Windows device management
Developing faculty-wide solutions for Macs with Jamf MDM tools
Creating policies, configuration profiles, custom scripts alongside software packaging
Managing escrow of FileVault recovery keys and encryption standards with Jamf Pro
Implementing Jamf Connect in the Arts Faculty Computer Lab, tailored using custom scripts and policies
Supporting local file share servers using working knowledge of PowerShell, Group Policies, and Active Directory
Assisting in code and database maintenance for internal hardware inventory software using C# and PostgreSQL
Dedication to personable service while performing deskside duties
Junior Developer, Digital Delivery Center | Sep 2021 - Sep 2022
Nutrien
Applied React, Typescript, C#, and AWS to maintain an internal scheduler app
Coordinated routine meetings with stakeholders, QA, and UX members to arrange project deadlines and expectations
Produced monthly Jira data reports evaluating commitments with REST API
Independent Esports Broadcaster | Dec 2020 - Sep 2022
Self-Employed, Amateur Esports Tournaments
Created logos, promotional graphics, and overall content in Illustrator and Photoshop
Accomplished solo production of high-quality livestreams using OBS Studio, employing an efficient custom workflow with varied plugins and assets
Student Technician, Faculty of Arts | Jan 2019 - Sep 2021
University of Calgary
Provided personable service as incidents were resolved across multiple platforms
Familiarized with the University’s technical processes, networking, and infrastructure
Skills & Interests
Programming Languages: PowerShell, Bash, C, C#, Java, Python
Frameworks and Tools: Jamf Pro, Jamf Connect, SCCM, Active Directory, ServiceNow
Interests: Music, modding guitars, tinkering, running, dragon boating
Google Sites
Report abuse